Frequently Asked Questions
FAQs
Yes we offer customisation in terms of size, design pattern & detailing.
Any fabric print, subject to availability can be used for any type of product. Like a printed dress fabric can be used to create a matching bandana or bowtie.
We dont offer returns, we request you to share your pet’s measurements according to our guidelines for the perfect fit. Incase of any confusion a video recording while taking measurements (with the measuring tape numbering visible) will ensure the correct size.
As all the items are handmade, orders are subject to processing times. There are several factors that contribute to how quickly we can complete an order, each product takes a different amount of time to create, orders vary in size, volume of orders change with the season but your orders are ideally delivered in 2-3 weeks at most. (specified time frame subject to change during festive season) Feel free to reach-out to us to via DM to @coochipoo_official or Whatsapp to get your tracking ID after 7 working days of your order being confirmed
We offer Free Shipping Pan-India on all orders above ₹1999, else a ₹100 charge is applicable. All orders are delivered in 4-8 days after dispatch depending on delivery location.
Yes we offer worldwide shipping! Shipping charges are based on weight & delivery country. Please feel free to reach out via Direct Message (link in footer)
Yes it is possible to ship your order out on priority via express mail for an additional fee which will include expedited shipping. The additional fee can vary from 399-999 depending on product, size & delivery location.
There are no return or exchange for items that have been wrongly measured or ordered, so please ensure that you have measured your dog accurately. If measured properly and according to our guidelines, the items will have an appropriate fit. Incase of any confusion we urge you to reach out via Direct Message (link in footer)
Yes we offer free cancelation upto 48 hours after the order has been placed. After 48 hours if you’d like to cancel your order you can get a 90% refund of your product total.
